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Alternate payment method - if you experience problems with PayPal we can email an invoice to you for payment directly into our bank account. This method, however, will involve a delay of several days as the payment will have to clear through before we can dispatch your order. For further information email us at email@example.com
Delivery times - we ship to the UK and internationally by Royal Mail. We do not use a tracking service as this would increase postage costs immensely. Delivery times can vary depending on which country you are in. As a guideline please allow 2-3 working days in the UK, 5-10 working days for the rest of Europe and 10-20 working days for Australia and Americas.
Large orders - we ship international parcels up to a weight of 2kg as over this weight incurs excessive postal costs. Consequently large orders will be sent out in multiple parcels.